We thank you for visiting the Allavino.com website. Please take the time to review our terms and conditions section. Please know, that by accessing, transmitting or downloading information from this site, you agree to comply with and be bound by these terms and conditions. Although Allavino has attempted to provide accurate information on this web site as a service to you, the user, Allavino assumes no responsibility for, and makes no representations with respect to the accuracy of the information. Allavino reserves the right to add, modify or delete any content from the web site, including the terms and conditions, at any time, without prior notice.
Orders are processed in order they are received. Normal processing can take between 24 and 48 hours. Upon verification and approval of payment, you merchandise will be shipped out as soon as possible. Shipping times represent the time it normally takes your package to arrive from the day we actually send it out, not from the day you submit your order. Additionally, processing & shipping times do not include non-business days (i.e., Saturdays, Sundays, & holidays). While we maintain a huge stock of all our products, it is wise to call us for availability if your order is especially urgent.
If for some unforeseen reason, an item is no longer available or will be backordered for an extended period of time, you will be notified immediately. Most items on this website are generally available to be shipped within 1-14 business days. Once shipped, most products will arrive within 3 to 7 business days depending on the destination.
Allavino has stringent policies when it comes to credit card screening and is dedicated to protecting our customers from credit card fraud. To protect the security of your credit card and help expedite your order, if your order is shipping to an address that is not the same as the billing address on your credit card, you may be asked to list the alternate address with your credit card company.
You can call your credit card company in advance and place an alternate address on file with your credit card to speed up the processing time of your order. Simply call the 800 number on the back of your credit card and ask the agent to add the address to the notes on your account. This note on your account authorizes purchases that are delivered to a destination other than your billing address. Failure to do so may delay the processing of your order.
Note: Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Allavino reserves the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verifications before accepting any order.
Payments can be made by Credit Card via our online shopping cart service, telephone order, email, or fax. We currently accept Visa, Mastercard, and most Debit Cards. There is no additional charge for Credit Card payments. Online Payments can be made from the website: http://www.Allavino.com Telephone Credit Card Payments can be made by calling Toll Free 1-888-980-4809 Faxed Credit Card Payments can be made by filling out our Fax Order Form and faxing to: 858-527-0188
You can also mail us payment in the form of a Personal Check, Money Order or Cashiers Check. Do not send Cash. On mailed payments, please use our Mail In Order Form located on our shopping cart. Allow 7-10 banking days for Personal Checks to clear. Money Orders and Cashiers Checks will take 1 banking day to clear. Mail Payments and Make Check Payable to:
Sales tax will be applied to all transactions where the Buyer's Billing Address and Shipment Address are in the State of California. The Sales Tax rate will be determined by the County and Tax District in which the Buyer resides.
No Sales Tax is applied to purchases made outside the State of California.
Sales Tax will not apply on items that are intended for resale. Buyer must provide adequate proof of intent to resell purchased items as well as a California Seller's Permit to qualify for a Sales Tax Exemption.
Most items ship out within 1-3 business days via Motor Freight Standard curbside delivery. Most delivery times take around 3 to seven business days for delivery. Wine Racks are custom made to order and require 3-4 weeks for production. If you require faster shipping, please call our Customer Service Dept. at 1-888-980-4809 for expedited and white glove shipping rates. Carefully inspect all merchandise before signing the release with the freight carrier. Shipping rates only apply in continental United States.
All shipments made via Common Carrier are for curb-side service only. Use of a lift-gate or inside delivery service will carry additional charges. When receiving shipments from Common Carrier it is recommended the Buyer have two people to help receive and move the item. Please contact us for special service deliveries.
No shipments or deliveries are made on Saturdays, Sundays, and holidays. Allavino is not responsible for delays in shipping due to weather, mechanical failures, typographical and/or transcribing errors, and others factors beyond our control.
We accept returns for items within the first 30 days of receiving your merchandise. You may return it for a prompt merchandise exchange, credit, or refund within 30 days of receiving your order as long as all merchandise is returned in new condition (unused and in original factory condition), with all original boxes (including all packaging materials), documentation, instructions, and accessories. All returns are subject to our inspection and approval. Personalized and custom items, and shipping and handling charges are non-refundable, and return shipping charges are the sole responsibility of the purchaser.
Please read and understand this section. Damaged shipments do occur. All shipments must be thoroughly inspected for any sign of damage before signing the carrier's freight bill. The driver is required to wait during your inspection. For all shipments, the packaging should be saved in good order in case a return needs to be made. The freight company prior to issuing a return must inspect damaged freight.
Visible Damage - If there is Visible Damage or you feel there may be Concealed Damage to the packaging, carefully unpack and inspect the contents of the shipment prior to signing the freight bill. The driver must wait. If the contents are damaged, you should reject the shipment. If the contents are not damaged you should accept the shipment, but you should still make a note on the freight bill that the packaging was damaged.
Concealed Damage - If damage is Concealed and you did not make a note on the Freight Bill, you have 48 hrs. to report that damage to Allavino. Damaged items will be replaced or repaired at no cost to the Buyer. All items damaged in transit can be exchanged or refunded the full amount of the merchandise as long as you contact us within 48 hours of receipt of delivery. Damaged products must have the original box, packaging materials, manuals and accessories. Once a damage procedure is initiated, the shipping company will return to the delivery location to inspect and pick up the damaged product. Please make sure the product is available and ready for the pick-up attempt in order to avoid delays. If you do not make the product available for pick up, you will be responsible to ship the product back yourself. Please call us ASAP at 1-888-980-4809 to return or report a damaged product.
We accept returns for items within the first 30 days of receiving your merchandise. You may return it for a prompt exchange, credit, or refund within 30 days of receiving your merchandise as long as all merchandise is returned in new condition (unused and in original factory condition), with all original boxes (including all packaging materials), documentation, instructions, and accessories. All returns are subject to our inspection and approval. Personalized and custom items, and shipping and handling charges are non-refundable, and return shipping charges are the sole responsibility of the purchaser.
All returned merchandise must be accompanied by a valid Return Authorization Number. To initiate a return, please call our Customer Service Dept. at 1-888-980-4809. Once you obtain your Return Authorization Number, you have 30 days in which to get the product back to us. You are responsible for arranging the return shipment of the product. We reserve the right to deny a full refund of the purchase price if the product is not returned in this manner. Items that are returned damaged or without proper packaging materials are subject to a 15% restocking fee. For all returns and cancellations that "shipped free" a shipping charge equal to the cost of the round trip of the shipment will be withheld from the refund. It is important to save all packaging and not destroy boxes in case of a return.
You may cancel your order for any reason, and receive a full refund provided your order has not been shipped. If you want to cancel your order with us, please do so quickly, most of our products are shipped within 1 to 3 business days. You must receive a confirmation of your cancellation either over the phone and/or by email for it to be "officially canceled".
Please call our Customer Service Dept. at 1-888-980-4809 and speak with our representatives to advise you if your order can be cancelled for a full refund. Once an item has shipped, the terms of our Returns policy will take effect. We reserve the right to charge a restocking fee of up to 15% on orders once they have shipped.
At Allavino, the privacy and protection of your personal and financial information is very important to us. We use the information that we collect on our site top provide you with a superior shopping experience. We ask for information that will ensure that your order is processed in an accurate, secure and timely manner.
Whenever you place an order with us or join our mailing list, you will be asked to provide contact information, and in the case of an order, financial data as well. Contact information is used to ship your order to you, contact you about any issue involving your order, and/or occasionally send you information about our company or promotions. Financial data is used solely to bill you for merchandise purchased and/or services rendered.
All your private data is secured using 128-bit encryption, which safely encrypts the data before sending it to us. Also note that we never disclose your personal information to third parties, except where required by law or in order to provide you with a requested service.
Allavino is the sole owner of the information collected on this site. We will not sell, share or rent this information to others for purposes of solicitation. You do not have to worry about receiving unsolicited email from other companies or individuals as a result of shopping with Allavino. We also not call you unless there is a problem with your order. Allavino reserves the right to use customer contact information for the purpose of providing customers with company information.