Frequently Asked Questions
Renowned for our luxury wine refrigerators, Allavino has been praised among wine industry experts as one of the most innovative and reliable brands on the market. Engineered with the latest temperature-control technology and unique shelving innovations, Allavino wine refrigerators are beloved for their versatility and quality.
Most items ship out within 1-3 business days via Motor Freight Standard curbside delivery. Most delivery times take around 3 to seven business days for delivery. Wine Racks are custom made to order and require 3-4 weeks for production. If you require faster shipping, please call our Customer Service Dept. at 1-888-980-4809 for expedited and white glove shipping rates. Carefully inspect all merchandise before signing the release with the freight carrier. All shipments made via Common Carrier are for curb-side service only. Use of a lift-gate or inside delivery service will carry additional charges. When receiving shipments from Common Carrier it is recommended the Buyer have two people to help receive and move the item. Please contact us for special service deliveries. No shipments or deliveries are made on Saturdays, Sundays, and holidays. Allavino is not responsible for delays in shipping due to weather, mechanical failures, typographical and/or transcribing errors, and others factors beyond our control. Shipping rates only apply in continental United States.
We currently only ship Allavino products to the continental United States, this excludes Alaska, Hawaii, and U.S. Territories.
We accept returns for items within the first 30 days of receiving your merchandise. You may return it for a prompt merchandise exchange, credit, or refund within 30 days of receiving your order as long as all merchandise is returned in new condition (unused and in original factory condition), with all original boxes (including all packaging materials), documentation, instructions, and accessories. All returns are subject to our inspection and approval. Personalized and custom items, and shipping and handling charges are non-refundable, and return shipping charges are the sole responsibility of the purchaser.
To return an item for a refund or exchange, simply fill out the white return/exchange form that was included in your shipment. If you did not receive a return/exchange form, click the button below to download the form or contact our Customer Service Department to initiate a return. You may call us during business hours at 1-888-980-4809. Once you obtain your return instructions, you have 30 days in which to get the product back to us. You are responsible for arranging the return shipment of the product. We reserve the right to deny a full refund of the purchase price if the product is not returned in this manner. Items that are returned damaged or without proper packaging materials are subject to a 15% restocking fee. For all returns and cancellations that "shipped free" a shipping charge equal to the cost of the round trip of the shipment will be withheld from the refund. It is important to save all packaging and not destroy boxes in case of a return.Please Note: For all damage, wrong items, missing items or defects, please contact customer service right away for return or replacement instructions.
NO WARRANTY OUTSIDE OF THE CONTINENTAL U.S. All Allavino units are covered by the following limited lifetime warranties:
Labor - 12 MonthsLimited One Year Warranty
For one year from the date of purchase by the original owner, Allavino will, at its option, repair or replace any part of the unit, which proves to be defective in material or workmanship under normal use. During this period Allavino will provide all parts and labor necessary to correct such defects free of charge, so long as the unit has been installed and operated in accordance with the written instructions in the user manual. In cases where a product cannot be repaired, Allavino will provide you with a reasonably similar replacement product that is either new or factory refurbished. In rental or commercial use, the warranty period is 90 days. All Allavino Appliances of 3.5 cubic feet capacity or less must be brought/sent to the appliance service shop for repair.
Parts - 60 MonthsLimited Second Through Fifth Year Warranty
For the second through the fifth year from date of original purchase, Allavino Products will provide a replacement compressor free of charge due to a failure. You are responsible for the service labor and freight charges. In rental or commercial use, the limited compressor warranty is one year and nine months. Cost to move the appliance to the servicers' shop and back to the user's home, as may be required, are the user's responsibility.
Additional DetailsWhat is not covered:
- Content losses of food or other, due to spoilage.
- Incidental or consequential damages.
- Parts and labor costs for the following will not be considered as warranty:
- Door springs, and/or frames.
- Inner door panels, door rails and/or door supports.
- Light bulbs and/or plastic housing.
- Plastic cabinet liners.
- Punctured evaporator that voids the warranty on the complete sealed system.
- Repairs performed by unauthorized servicers.
- Shipping and handling costs associated with the replacement of the unit.
- Service calls that do not involve defects in material or workmanship such as customer education, door reversal, or proper installation.
- Surcharges including, but not limited to, any after hour, weekend, or holiday service calls, tolls, ferry trip charges, or mileage expense for service call to remote areas, including the State of Alaska.
- Service calls that are related to external problems, such as abuse, misuse, inadequate electrical power, accidents, fire, floods, or acts of God.
- Replacement of house fuses or resetting circuit breakers.
- Failure of the product if it is used for other than its intended purpose.
- This warranty does not apply outside the Continental USA.
Allavino offers lifetime technical support on all our wine coolers and we are committed to providing the highest quality customer support in the industry. If you encounter an issue with your wine refrigerator or need help with the features of your product, contact our support team at 888-980-4809.
Allavino Wine Refrigerators are sold at our partner retailer, Beverage Factory. They offer the ability to shop on location and pick up.
Allavino exclusive FlexCount technology allows you to store many bottles of a variety of shapes and sizes. The unique shape of these wine shelves cradles the bottle, preventing damaging movements and vibrations from halting the maturation progress of your wine. The shelving design allows you to stack bottles of various types to maximize space. The FlexCount Series are sleek and versatile wine refrigerators to accommodate varied wine collections.
The ideal wine storage and preservation for limited spaces, the Allavino Cascina Series is designed to be compact, sleek, and an elegant storage solution for small collections. These wine fridges protect small collections by maintaining steady and consistent storage temperature. Gliding shelves allow you to easily access all bottles and prevent unnecessary movement during loading and unloading the refrigerator.
Serious wine collectors will find the Allavino Vite Series the perfect companion to a large collection. Built to maximize space while looking sleek and sophisticated, the Vite Series can store a large collection and protect it by maintaining consistent and controlled temperatures. This series includes gliding shelves that allow for easy access to your collection and allow bottles to be easily stacked on top of one another.
Tru-Vino Temperature Control Technology prevents drastic drops in temperature that can thwart your attempts to preserve the finest wines. Tru-Vino Technology maintains the truest temperature by slowly reducing the delivery of cool air when it reaches its targeted temperature and as the temperature begins to change, it will slowly increase the amount of cooling that is delivered. This smart adaptive technology keeps the temperature constant and consistent throughout the entire unit.
Unfortunately, we do not carry any commercially rated wine coolers.
Built-in wine refrigerators are wine coolers designed to be seamlessly installed into a kitchen countertop, into a home bar, kitchen island, and other locations in a home. They are engineered to ventilate through a front vent, ensuring they work efficiently and optimally. These refrigerators require installation but they make a beautiful addition to any kitchen or home remodel without taking up additional space in the home. Allavino built-in capable units have fully finished cabinets and can be used freestanding as well.
Undercounter wine coolers are wine refrigerators that can be built into under-counter spaces in a kitchen. Depending on the size of your kitchen or counter space, you will want to find a unit that suits your specific dimensions.
All Allavino wine storage refrigerators are designed to be freestanding. Freestanding wine fridges can be placed anywhere in the home and they plug directly into a standard outlet. These wine fridges can be easily moved around the home and do not require professional installation. Freestanding wine coolers require several inches of space around them in order to have proper ventilation.
A single zone wine refrigerator has one temperature zone throughout the entire unit. The set temperature will be the only temperature throughout the entire refrigerator. Single temperature zone wine refrigerators are ideal for those seeking a storage solution for serving or preserving.
Dual zone wine coolers have two independently controlled temperature zones, which allows you to store red and white wines at precise and optimal temperatures for each. Dual zone wine fridges are also perfect for those looking to store for serving and preserving in the same unit. Dual Zone Wine Refrigerators maximize space by containing large collections while maintaining the ideal temperatures necessary to preserve wine.
Multi Zone Wine Refrigerators allow you to customize your wine storage and preservation by offering multiple independently controlled temperature zones. These wine coolers are versatile offering the ability to set a range of temperatures for preserving, storing, and cellaring. This allows you to organize and segment your collection to suit your needs.
Allavino Wine Refrigerators use compressor technology, ensuring the even and precise cooling throughout the entire refrigerator. Allavino compressor technology is one of the quietest on the market. The Allavino Tru-Vino series includes exclusive precise temperature control technology, which maintains a constant and consistent temperature throughout the entire wine cooler. This new technology is revolutionary to the industry and exclusive to Allavino refrigerators.
Both red and white wines can be stored anywhere between 50° and 59° F for serving or preserving your wines. Ideally, you will want to store red wines between 50° and 65° F and white wines should be stored between 40° and 50° F with little to no temperature fluctuations. Allavino Wine Refrigerators are designed to have optimal temperature control. With the Tru-Vino series, the set temperature is consistent and constant ensuring wines will be well preserved and protected.
All of the Allavino Wine Refrigerators have a digital temperature display that allows you to easily set your desired temperature and with the advanced temperature control technology, you can trust that your wines are protected against temperature fluctuations. The intuitive display allows for easy temperature regulation and temperature adjustment.
A wine cooler or refrigerator allows you to properly store wines at the ideal temperature for serving and preservation. Wine refrigerators are well insulated, temperature-controlled, and humidity-controlled to protect wines that are being stored long term. They also include a UV protecting tint on the glass door to protect the wines from light, which can be a detriment to aging wines.
With a dual or multi zone wine cooler, you can store red and white wines together in the same unit but with independent temperatures. Red and white wines can also be stored together for preservation purposes in a single zone wine refrigerator.
Wine refrigerators are designed to store and preserve all wines, including sparkling wines and champagne. We recommend the FlexCount series for those looking to store champagne, as the bottles are often larger. The FlexCount series is designed to store bottles of all shapes and sizes, making it suitable for varied collections.
Depending on your goals for your collection, you may choose to store your wines at a range of different temperatures. Ideally, for preservation, red wines should be stored at 55° F and have little to no fluctuations. Serving temperature for red wines can range from 50° to 64° F depending on the variety.
Depending on your goals for your collection, you may choose to store your wines at a range of different temperatures. Ideally, for preservation, white wines should be stored at 55° F and have little to no fluctuations. Serving temperature for red wines can range from 39° to 54° F depending on the variety.